SDL is adopting a single procedure for filing and handling complaints related to station operations, to ensure transparency and fairness between operators.
SDL Marrakech Moussafir, which manages and operates Al Azzouzia coach station, has announced a new procedure for all complaints and claims relating to the running of the site. It applies to carriers and operators of public coach services.
The new system puts an end to informal, case-by-case requests made in person. Every request must now be made in writing and handed in only at the station’s mail registry. In return, the person submitting it receives an official receipt showing the date of submission.
SDL has three aims: transparent decisions, equal treatment of all operators and traceable responses. The measure comes two months after the station opened on 24 July 2026.
